1. What’s the difference with an Accountability Manager (AM), team, and dedicated assistant?​

Answer: An Accountability Manager is your personal assistant that manages the end to end delivery of your tasks. Your AM breaks down and delegates the tasks to either your team or dedicated assistant and reports them back to one once it's done and ready for review or approval.

2. How big is the team and what is the ratio between AM and team?

Answer: One AM can manage up to 20 team members and/or 10 dedicated assistants. Your team varies on your needs. If you need more than 20 people, we may need to onboard another AM.

3. Do I pay my AM separately?

Answer: No. You only need to pay your subscription and we take care of your AM, team and/or dedicated assistants. We value our staff and we make sure that they are well compensated and taken cared of.

4. What’s the work schedule?

Answer: We are results based outsourcing so we normally allow our staff to choose their own schedule when they are most productive. However, your AM and/or dedicated assistants work on your agreed schedule. We, however, encourage to avoid working in graveyard shifts for better health and well-being of our clients and staff.

5. What’s the payment method?

Answer: We accept payment via Transferwise, PayPal, Payoneer, or Bank Transfer. The account information is available on the invoice. We also provide official receipts.

6. Why should I outsource in The Philippines?

a. In the Philippines, not only is the cost of labor typically half of what it is in developed countries, the client does not have to pay for office space, computers, equipment, taxes, HR or legal costs. All of these add up to at least a 60% cost savings, sometimes more! If you build a team in the Philippines with diversified skills, the possibilities are endless.

b. The Philippines is the third largest English speaking country in the world (in terms of English speaking population). This level of language proficiency translates into smooth working communication with minimum to zero barriers.

c. The country has a 95% literacy rate with thousands of fresh college graduates particularly in the IT, technology, marketing, and administrate field. There are also seasoned workers who have the experience to take charge of teams or manage end-to-end projects. This presents a huge opportunity for foreign businesses to utilize this endless pool of talent.

d. The Data Privacy Act of 2012 brought the Philippines’ policies up to international security standards. Personal and sensitive information have strict regulations protecting this data from unauthorized access and usage. More industries, such as healthcare, could use the The Philippines as a viable outsourcing destination.

e. The average age in the Philippines is 23 years old, a demographic that has grown up with technology. This population has access to growing BPO training opportunities through independent programs and higher education institutes.

Close Menu



A six-week digital skills training using blended life-long learning approach. The curriculum is co-developed with Accenture and British Council and delivered 100% online.


Three months of employment support or one year of business mentorship depending on which track a graduate decides to take at the end of the six-weeks training.


Life-coaching through well-being sessions led by our resident psychologist with a strong focus on restoring human dignity, embracing disability, career guidance, patient education, and community-based therapy.

Community Building and System Change

Community projects led by Virtualahan alumni such as awareness campaigns, policy recommendations, public events, and activities focused on advancing SDG 1, 3, 8, 10 and 17.